Writing A Complaint Lesson Plan for 11th Grade Example Students

Topic:Writing a complaint

Objectives & Outcomes

• By the end of this lesson, students will be able to write a complaint letter in a proper and professional manner.

Materials

• A writing prompt
• A template for a complaint letter
• A copy of the student complaint letter that will be graded for comparison

Warm-up

• Ask the students if they have ever had any problems with a product, service, or organization. (For example, a faulty product they bought, a poor service they received at a restaurant, or a rude employee they encountered at a store.) Ask them to share their experiences and give examples of how they resolved the issues.

Direct Instruction

• Introduce the concept of writing a complaint. Explain that a complaint is a way of expressing dissatisfaction with a product, service, or organization. It is a way to seek redress and to try to resolve the issue.
• Explain the steps involved in writing a complaint. These include:
• Identifying the problem: What is the issue or problem that you are complaining about? What are the details and specifics of the issue?
• Planning your writing: Think about the points that you want to make in your complaint. Organize your thoughts and ideas into a clear and logical argument.
• Composing the draft: Write the draft of your complaint, using proper English grammar and syntax. Make sure to include all the necessary information, such as names, dates, and details.
• Editing the draft: Check for spelling, grammar, and punctuation errors. Make any necessary corrections. Proofread the complaint to ensure that it is concise, clear, and concise.
• Practice drafting and editing a complaint using a sample complaint provided by the teacher.

Guided Practice

• Distribute a sample complaint to each student. Have the students read over the complaint and identify the problem, planning points, and drafting of the complaint.
• Have the students work in small groups to provide feedback and advice on the sample complaint. Encourage them to consider the purpose and audience of the complaint, as well as the organization and clarity of the arguments.
• Have the students share their feedback and advice with the class.

Independent Practice

• Have the students choose a topic related to their studies or personal experience.
• Have the students write a complaint on their chosen topic, following the steps outlined in the lesson. Encourage them to consider the purpose and audience of the complaint, as well as the organization and clarity of the arguments.

Closure

• Have the students share their complaints with the class, and discuss the effectiveness of the arguments and the overall formatting.
• Review the steps for writing a complaint, and encourage the students to continue practicing the skill outside of class.

Assessment

• Observe the students during independent practice and provide feedback on their written complaints.
• Collect the written complaints and use them to assess the students' ability to write a complaint in a professional manner.